Q & A

Rx Plus Pharmacy utilizies two carriers for all our shipments.

Fedex: For refrigerated, temperative-sensitive, and high-value medications.

DHL/USPS: For all other shipments.

Once the shipping label is created, the tracking number will be uploaded to MyChart and sent via email or text, depending on your notification preferences.

To receive delivery updates directly from the carrier, you can sign up for Fedex Delivery Manager or USPS Informed Delivery. Both services are free and available on their respective websites.

Please make sure Rx Plus Pharmacy has your preferred shipping address, email address, and phone number. Check your junk or spam folder to ensure you receive these notifications.

You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:

Through Your Doctor’s Office

Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling 866-943-4535 or faxing 407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy. Sending your prescriptions electronically through Surescripts is our preferred method.

Send to AdventHealth Rx Plus Pharmacy

Retail NCPDP#: 1086671

AdventHealth Rx Plus Pharmacy - Mail Order and Specialty

Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.

By Mail

You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:

AdventHealth Rx Plus Pharmacy
5050 Wesley Road, Suite 110
Apopka, FL 32712

MedsOnCue prints quick response (QR) codes on your receipt to deliver on-demand prescription-specific videos. You only need a smartphone (or electronic tablet) and a QR-scanning app to access the videos and other valuable information. You can download a free QR app if you don’t have one.

For more information and details on the prescription plan design, visit our FAQ section.

One-time prescriptions and first fills of maintenance medications may be filled at any retail network pharmacy. Any refills, including refills of maintenance medications, need to be filled through AdventHealth's Rx Plus Pharmacy.

CVS Caremark does not support 15-day refills of maintenance medications at a retail network pharmacy after filling an initial 30-day supply. These requests will be denied.

Once your initial 30-day supply for maintenance medication has been filled, please contact Rx Plus Pharmacy to transfer your prescription by clicking here. Failure to do so may result in a gap in your medication supply.

If you wish to have a printed copy of the patient education and drug monograph mailed to you, please email us at RxPlus.Pharmacy@AdventHealth.com.

A maintenance medication is a prescription that is taken on a regular basis or is filled more than once per 365 days. Rx Plus Pharmacy can work with your provider to get your maintenance medication set up through the mail for up to a 90-day supply. Exceptions include CII narcotics and CIII-V controlled substance prescriptions which can be filled at your local retail pharmacy.

QR — or quick response — codes are two-dimensional barcodes that can be read using smartphones (or electronic tablets) and a QR scanning app. The barcodes link to websites, texts, emails, phone numbers and more.

The QR code on your pharmacy receipt links to the written medication information provided by Medi-Span.