Q & A

Yes, payments can be accepted by phone by contacting our Customer Service team at 855-241-2455.

It is possible to pay a bill without creating an online account. Visit the link to the online billing portal provided on your billing statement and select the Pay Bill as Guest option or by clicking the following: https://account.adventhealth.com/MyChartPRDDATA/Billing/GuestPay/PayAsGuest

Your billing statement includes the necessary account information, Guarantor number, and other relevant details required for completing the payment online. You can also contact Customer Service at 855-241-2455.

Yes! You can contact our Customer Service team at 855-241-2455 for any questions related to your bill

We understand the challenges you may face in meeting the costs of healthcare, and it is our mission to provide support to individuals who are in need.

If you are uninsured, recently unemployed or no longer covered by insurance, you may qualify for financial assistance. Even if you are insured, financial assistance may be available with qualifying criteria. *Colorado patients may qualify for discounted care.

More information can be found here: https://www.adventhealth.com/legal/financial-assistance

Our Financial Assistance team would be happy to answer any questions about the application process. You can apply through the AdventHealth App or contact us at 855-241-2455.

AdventHealth hospitals and AdventHealth Medical Group physicians services may be covered for financial assistance. A list of participating locations and providers is available in the Find Additional Support by Hospital Location section of the AdventHealth Financial Assistance page. You may receive services from outside providers that may or may not be covered under AdventHealth Financial Assistance, a link to our full Financial Assistance policy can be found here.

We recommend checking your insurance benefits for general account questions, then contact your insurance provider for policy coverage changes.

Our customer service representatives are ready to help with any balance or care inquiries at 855-241-2455. Or you can also use MyChart's Messaging function to submit your questions through the AdventHealth App.

All charges for facility, doctor visits and any other services you receive are sent to your insurance carrier as a claim. Claims that we submit to your insurance carrier are paid based upon your individual benefits. Bills are generally submitted to the primary insurance company and if you have a secondary insurance company, a claim will be submitted to the secondary insurance company after the primary insurance company has paid.

Most health insurance claims are processed and paid in approximately 45 days from the date of billing, but this time can vary depending on your insurer. (Note: infusion, rehab, radiation and physical therapy claims and other recurring type services are billed monthly) Any non-covered services must be paid for by you.

We understand that navigating health care benefits can be challenging. We encourage you to reach out to your insurance company, review your health care benefits coverage information thoroughly, and take the time to research so you can feel confident about what is covered under your plan. If you have additional questions, please contact us at 855-241-2455.

If you have multiple accounts and make a payment, we will apply it to the oldest self-pay balance first. This approach helps us ensure your accounts are managed effectively, alleviating any stress related to outstanding balances.