Q & A

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You'll need the following information to use telemedicine on the AdventHealth app:

• Policyholder name
• Policyholder date of birth
• Policyholder gender
• Policyholder's relationship to patient
• Patient's member number (please see the app for a sample insurance card)

Information from your video visit isn't always sent to your primary care physician, but you can print and save your "visit summary" at any time to share with your primary care doctor after a visit is completed.

After your visit is complete, your visit summary will appear on the screen. If you're unable to view it, you'll receive directions on how to access your post-visit summary via secure email to the email account you have on file. This will provide details of your visit, follow-up instructions from the provider, prescribed prescriptions and additional information on what to do if your condition doesn't improve.

If the physician or nurse practitioner determines your needs are outside the scope of care for a video visit, you won't be charged. We will also assist you with a referral through your primary care physician if needed.

A video visit through the AdventHealth app is a convenient option for a face-to-face appointment with a board-certified physician or nurse practitioner through your smartphone or tablet. You can receive a diagnosis, treatment, follow-up and prescriptions for minor ailments.

What is the cost of a virtual visit?

A virtual visit is $64 without insurance, payable at the time of your visit via credit card. If you have insurance, check with your provider or use the app to see a list of insurance providers we accept.

When you register for your telemedicine appointment, you will be asked to enter your insurance information. You can pay your co-pay or deductible/co-insurance amount with a credit card or your health savings and reimbursement account card.

Why would I use the AdventHealth app?

With online doctor visits, you'll have access to physicians and nurse practitioners for minor medical concerns anywhere you have internet access in the following states: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

We currently support Android and iOS-enabled devices. This includes tablets, as well as smartphones. For Android devices, you must have Android 4.0.3 or newer to install our app.

For iOS devices, you must have iOS 8 or 9 installed. Additionally, your iPhone must be a model 4S or newer.