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  • Do I have to pay before my treatment or service?

    When we provide a Good Faith Estimate of your costs, it will include the anticipated amount you may owe based on what your doctor has ordered and scheduled. Your amount due may include copayments, deductibles, coinsurance or a non-covered amount.

    We make every effort to contact you before your service date to review your estimated amount due, collect your deposit and/or make other financial arrangements with you.

    If you have questions about your hospital estimate, please contact us at 1-833-3MY-COST (1-833-369-2678). For provider clinic and/or urgent care estimates, please contact the clinic directly with any questions.

  • How can I pay my estimated patient portion?

    We accept the following forms of payment: paper check, credit cards, debit cards, Google Pay, Apple Pay, wire transfers and money orders. Interest-free payment plans may be available. Financial assistance may also be available for those who qualify. Review the financial assistance policy and download the application online here. You can also apply for financial assistance through your AdventHealth Account.

  • How do I get a cost estimate?

    For hospital based services, you can use our online price estimator tool for at least 300 commonly shoppable services or call us at 1-833-3MYCOST (1-833-369-2678) to speak with a financial services team member. For provider clinic and/or urgent care services, please contact the clinic directly to request an estimate. You’ll need to have your insurance information available as well as the procedure code associated with your treatment or service (you can request this information from your doctor), or a description of the service.

  • How do I know if a procedure is covered by insurance?

    Your insurance company decides what services are covered. Some insurance companies have requirements that must be met before they will cover a service. For more information about what’s covered, please contact your insurance company. If you need help with procedure or diagnosis codes, your provider can provide those details.

  • I have insurance. How much will I pay out of pocket?

    You’ll receive an estimate for scheduled services that shows your expected costs based on your health insurance benefits and the order from your provider. Payment for your portion is requested at or before the time of service.

  • Is my insurance in network?

    To make sure AdventHealth and other providers involved in your care are covered by your insurance at the location where you want to receive care, please contact your insurance company.

  • What if I don’t have insurance?

    If you don't have insurance or find it difficult to pay, we encourage you to reach out to our financial clearance department prior to service at 1-833-3MYCOST (1-833-369-2678). Financial assistance may also be available, and you may review our financial assistance policy here. We're here to support you and explore all available options to help you manage these expenses. Learn more in your AdventHealth Account. If you need assistance after you have already received services from us, our customer service team is here to assist you at 855-241-2455.

  • What if I need more information than the cost estimate tool provides?

    For hospital based services, you can reach us at 1-833-3MYCOST (1-833-369-2678). For provider clinic and/or urgent care services, please contact the clinic directly to request an estimate. So we can get you the most accurate estimate, please have the following information available:

    • Name of procedure or specific procedure codes (HCPS/CPT/diagnosis codes)
    • Name of insurance company or other coverage
    • Group plan number
    • Subscriber ID number

  • What is included in my estimate?

    Your AdventHealth estimate will include both hospital fees and fees from AdventHealth-employed providers, when applicable. However, not all providers at AdventHealth facilities are employed by AdventHealth. Each provider can bill you separately for their professional services. If you receive services at a hospital, the hospital will charge you a facility fee which is separate from the professional fee charged by a provider. For a list of non-owned AdventHealth providers and how to contact them for an estimate of their fees, see the Additional Bill Types section.

  • What is price transparency?

    We're committed to helping you understand your health care costs while remaining compliant with federal and state guidelines. Price Transparency allows you to make informed decisions by proactively comparing healthcare costs for different services. AdventHealth complies with price transparency regulations such as the No Surprise Act, a federal law designed to protect individuals covered by health insurance from unexpected medical bills, particularly from out-of-network care in emergency situations, non-emergency care at in-network facilities, and air ambulance services.