Q & A

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  • What if I don’t have insurance coverage?

    If you don’t have insurance, you may qualify for self-pay options, payment plans or financial assistance, depending on your circumstances and eligibility.

  • Does being an international patient automatically qualify me for financial assistance?

    No. Financial assistance is based on eligibility requirements and financial need, not citizenship, nationality or diagnosis. Each application is reviewed individually.

  • I have travel insurance. Will AdventHealth bill my insurance company?

    Coverage depends on your specific travel insurance plan. International and travel insurance plans often require additional verification of benefits before claims can be processed. We encourage you to contact your insurance company before getting healthcare services whenever possible.

  • Whom should I contact if I have billing questions?

    Please contact our Patient Financial Services team for assistance with:

    • Billing questions
    • Financial assistance information
    • International patient account support
    • Payment options
    • Travel insurance questions

    You can reach our Patient Financial Services team by calling 855-241-2455 855-AHI-BILL).

  • Can international patients apply for financial assistance?

    Yes. Financial assistance may be available to eligible patients receiving emergency or medically necessary care. Eligibility is based on financial need and other program criteria.

  • I live outside of the United States. Can I still receive care at AdventHealth?

    Yes, we welcome patients from around the world. Our team is here to help you understand your financial responsibilities, insurance coverage and payment options before and after your visit.

  • Will I receive an estimate before getting healthcare services?

    When possible, we can provide estimates based on the information available to us. You can explore general price estimates using our price estimator tool. Estimates for international patients may require additional review because many international insurance plans are not available through standard U.S. insurance verification systems.

  • Do you accept international credit cards?

    No, we currently only accept major U.S.-based credit cards.

  • Can I receive assistance in my preferred language?

    Interpreter and language assistance services are available to help ensure you understand your treatment and financial responsibilities. Please tell one of our team members if you need language assistance, and they’ll be happy to help you.

  • I can’t access the patient portal because I have a non-U.S. address. What should I do?

    Some international patients may experience limitations with online billing tools. If you can’t access your account or make a payment online, please call our Patient Financial Services team at 855-241-2455, and one of our team members will gladly assist you with payment options and account support.