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  • If I'm using insurance, what information do I need?

    You'll need the following information to use telemedicine on the AdventHealth app:

    • Policyholder name
    • Policyholder date of birth
    • Policyholder gender
    • Policyholder's relationship to patient
    • Patient's member number (please see the app for a sample insurance card)

  • Is information sent to my primary care physician?

    Information from your video visit isn't always sent to your primary care physician, but you can print and save your "visit summary" at any time to share with your primary care doctor after a visit is completed.

  • What happens after my visit?

    After your visit is complete, your visit summary will appear on the screen. If you're unable to view it, you'll receive directions on how to access your post-visit summary via secure email to the email account you have on file. This will provide details of your visit, follow-up instructions from the provider, prescribed prescriptions and additional information on what to do if your condition doesn't improve.

  • What if my condition can't be treated during my visit?

    If the physician or nurse practitioner determines your needs are outside the scope of care for a video visit, you won't be charged. We will also assist you with a referral through your primary care physician if needed.

  • What is a video visit through the AdventHealth app?

    A video visit through the AdventHealth app is a convenient option for a face-to-face appointment with a board-certified physician or nurse practitioner through your smartphone or tablet. You can receive a diagnosis, treatment, follow-up and prescriptions for minor ailments.

    What is the cost of a virtual visit?

    A virtual visit is $59 without insurance, payable at the time of your visit via credit card. If you have insurance, check with your provider or use the app to see a list of insurance providers we accept.

    When you register for your telemedicine appointment, you will be asked to enter your insurance information. You can pay your co-pay or deductible/co-insurance amount with a credit card or your health savings and reimbursement account card.

    Why would I use the AdventHealth app?

    With online doctor visits, you'll have access to physicians and nurse practitioners for minor medical concerns anywhere you have internet access in the following states: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

  • What mobile devices and/or operating systems do you support?

    We currently support Android and iOS-enabled devices. This includes tablets, as well as smartphones. For Android devices, you must have Android 4.0.3 or newer to install our app.

    For iOS devices, you must have iOS 8 or 9 installed. Additionally, your iPhone must be a model 4S or newer.

  • What phone number can I call for billing questions?

    Call 877-746-6516 with any questions you have about billing.

  • When I register, it says, "email address already in use." What should I do?

    If you see this message, you already have an account under this email address. Please confirm you've entered the information correctly. You may need to reset your password if you have forgotten it. If you verify your information is correct and still receive this error, please call our support center at 855-238-8791.

  • Who can use telemedicine on the AdventHealth app?

    Anyone in the following states can use the AdventHealth app for online care: Florida, Georgia, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

    How do my children and family use the app?

    As the parent and/or guardian, you will have to create a primary account (which you can use for visit requests) and add multiple users. If your dependent is under 18, the legal guardian will need to fill out the guarantor section and be present with the patient during the virtual consult.

    Can my dependent(s) use the app if they're located outside the covered states?

    Due to government regulations, we cannot provide treatment to patients outside of the covered states.

  • Who will I see when I begin my appointment?

    Once you log in to your account and finish filling out the information necessary for the appointment, you'll see a list of providers. You may choose a provider who's immediately available or wait to see a specific one. Please allow up to two minutes after clicking the join button for the video connection to launch. You will have the option to wait for the provider or be alerted via a text message, phone call or email.