How Technology Is Changing Patient Engagement

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Patient engagement technology has given healthcare providers the ability to bridge the gap between them and their patients. From wearables to mobile health apps, communication has never been more accessible within the healthcare industry.


A perfect example of this concept and use of technology is EASE Applications, a communications software designed to increase patient satisfaction. This business is on the forefront of using technology to make patient engagement a more common occurrence throughout hospitals around the nation.

“(EASE) has changed the way you experience hospital care, because you now have information and transparency,” said Patrick de la Roza, CEO and co-founder of EASE Applications.

EASE keeps family members in-the-know about the progress of their loved ones’ procedures, providing them with picture and text message updates from the operating room. This helps them relax knowing the procedure is going as planned. The application has already been used by more than 70,000 people nationwide, a number that will continue to surge.


There are 24 hospitals in the U.S. currently using EASE to better communicate with patients’ family members. Many of those hospitals have seen improved Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) scores due to the benefits the app provides.

With the current HCAHPS survey reimbursement model, the higher the satisfaction score, the more the hospital gets reimbursed. “What our customers have found is that when they give EASE to their surgical patients, those scores go up,” said de la Roza. “EASE is in many ways improving the patient/provider relationship.”


With the continued digitalization of all sorts of industries worldwide, the healthcare sector is one that seems to be behind the times, but EASE is among thousands of apps trying to modernize how hospitals communicate without obstructing the day-to-day process of physicians.

“As modern as hospitals are when it comes to their clinical care equipment and tools, they are light-years behind the rest of the world in communication and in the digital app space,” said de la Roza. “What I see happening is that hospitals are starting to catch up; they are starting to recognize that there is a tremendous amount of value in integrating digital into everything that they do.”

The Nicholson Center firmly believes the continued increase of technology-based systems will improve not only patient care, but every aspect of healthcare. To learn more about EASE, visit, and to see the different technologies we’re implementing at our facility, visit our website.


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