A girl sees her grandparents for the first time and runs to hug them.
Friends and Loved Ones

Bring Comfort and Hope

Visiting a friend or loved one in the hospital is one way you can help extend Christ’s healing ministry. Before your visit to AdventHealth Ocala, formerly Florida Hospital Ocala, learn what you need to know for everyone's health and safety, and find hospital information and visitor resources for your convenience and comfort.

Hospital Information and Visitor Resources

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Onsite Assistance

If you need assistance while you're visiting your loved one, our customer service liaisons will be happy to help. Find them here:

  • Palmer Lobby, ground floor entrance: 7 am to 8:30 pm.
  • Johnson Lobby, second floor entrance: 5 am to 12 pm.
Guidelines for Visitors
  • Please respect all patients' privacy by not looking into the rooms of others. Go directly to your loved one's room.
  • Because of the risk of latex allergies, please bring only Mylar balloons.
  • AdventHealth Ocala is a tobacco free campus. No smoking is permitted.
  • Remember to take care of yourself while a loved one is in the hospital. Take breaks, eat well and rest.
  • Please do not wear strong perfumes when visiting.

Please designate a family spokesperson to call the hospital and check on the condition of a loved one and keep others informed. Please note: Information will not be given over the telephone to any person unable to provide a patient's PIN number.

Visiting the ICU
  • Access to the ICU is through secured doors via the ICU lounge on the third floor. Please check in at the lounge reception desk for admittance to the unit.
  • Two visitors per room are welcome in the ICU from 8 am to 6 pm and 8 pm to 10 pm.
  • Children under the age of 12 are discouraged to visit to prevent the spread of illness. Please do not visit if you are or have recently been ill.
  • Please turn your cell phone off before entering the ICU. Cell phones can interfere with monitoring and documentation equipment.
  • In consideration of your loved one, please refrain from having food or drink at the bedside.
  • Live flowers are not permitted in the ICU, for the health of our patients.
  • You may be asked to leave the room to allow for procedures or care. Please return to the family waiting room and wait until we contact you.
  • We encourage you to go home and rest when visiting hours are over. Overnight stays in the ICU waiting room are not permitted.
  • Restrooms, pay phones, computer hookups and coffee are available in the ICU lounge.
  • The ICU tends to be cool, so you may want to bring a sweater or jacket. The hospital cannot provide pillows or blankets.
  • ICU phone numbers:

The ICU Visitors' lounge is located outside the David Family Intensive Care unit. It includes lounge chairs, laptop stations, telephones, restrooms and a help desk.

Hospital Amenities

Visitor's Lounges

For your comfort and convenience, you'll find dedicated lounge areas on each patient care floor.

  • First Floor: Emergency Department
  • Second Floor: Cardiovascular ICU and Cath Lab/Open Heart
  • Third Floor: Intensive Care Unit and Surgical Admissions
  • Fourth Floor: Women's Center

Where to eat

Take time to stay nourished while you're at the hospital with your loved one. (Please remember that each patient's diet is prescribed by a physician, so please request food for your loved one through the nurse or other staff member.)


Choose from hot entrées (including vegetarian options), daily specials, a deli, fully stocked salad and dessert bars and specialty foods. The dining room is located on the first floor, operates seven days a week and accepts most major debit and credit cards. Hours are:

Monday to Thursday:

  • 6:15 am to 10 am
  • 11 am to 3 pm
  • 4 to 7:15 pm
  • 1:30 am to 3:30 am


  • 6:15 am to 10 am
  • 11 am to 2 pm
  • 1:30 am to 3:30 am

Saturday and Sunday:

  • 6:30 am to 10 am
  • 11 am to 2 pm
  • 1:30 am to 3:30 am

PERKS Coffee Shop

Located in the dining room, the coffee shop offers Starbucks products and a line of specialty salads, sandwiches and fresh baked-pastries and cookies. Hours are:

Monday through Friday:

6:15 am to 11 am
11:30 am to 2 pm
4:30 pm to midnight


Vending machines are located on each floor of the hospital. Snacks are also available in the gift shop on the ground floor.

Staying Connected

While you're caring for your friends and family members, the last thing you want to worry about is trying to stay connected. That's why we offer the following conveniences and amenities:

  • Free Internet access via computers located in the Patient Service Center
  • Free WiFi throughout our hospital
Spiritual and Pastoral Care

Your faith and spiritual strength can help you and your loved one through difficult events and decisions. Pastoral care and counseling is available 24 hours a day, seven days a week. Whether you need a simple word of encouragement or help dealing with a spiritual crisis, our staff chaplain — working in tandem with more than 40 volunteer chaplains and lay pastoral care volunteers — are available to help.

Our spiritual support includes:

  • Connections, our monthly suicide survivors support group.
  • Disaster response, which offers spiritual and emotional support after hospital or community disasters by our Pastoral Care Team and/or a Community Crisis Response Team.
  • End-of-life care and grief support, provided for patients, family members and staff. Or, for those without family support, we offer our No One Dies Alone (NODA) program.
  • Hospital chapel, available around-the-clock for personal use and for a weekly prayer service, is located on the ground floor across from the gift shop.
  • Liaison to local faith communities, which involves contacting your pastor or church leaders, and keeping an open line of communication throughout your stay.
  • Ministry of presence (patient and family visits), provide supportive listening, prayer and sacramental needs (communion, anointing of the sick) at your request.
  • Spiritual Care Series (seasonal)

To arrange for pastoral care, call the hospital operator at Call352-351-7200.