The Care You Need, When You Need It

Your AdventHealth provider will diagnose your urgent health problem and recommend a treatment designed specifically for you. If you need a prescription, we’ll call it in to your pharmacy. And we’ll follow up to make sure you’re doing well — it’s all part of our comprehensive, seamless care.

During your video visit, a doctor or nurse practitioner can treat you for most minor health problems, like:

• Acid reflux
• Cold and flu symptoms
• Hay fever
• Lower back pain
• Minor burns, cuts, bumps and scrapes
• Pink eye
• Rash/hives
• Seasonal allergies
• Skin conditions
• Urinary tract infections

When to Get Emergency Care Instead

Some conditions need in-person care right away. You should get emergency help if you have:

• Abdominal pain
• Allergic reaction
• Animal bites
• Chest pain
• Eye injuries
• Shortness of breath
• Work-related injuries

Some insurance plans cover video visits in the AdventHealth app, so it’s a good idea to check with your insurance company first. If you don’t have insurance, the charge is $64 per visit.

A video visit through the AdventHealth is a convenient option for a face-to-face appointment with a board-certified physician or nurse practitioner through your smartphone or tablet. You can receive diagnosis, treatment, follow up, and prescriptions for minor ailments.

What is the cost for a virtual visit?

A virtual visit is $59 without insurance, payable at time of your visit via credit card. If you have insurance, check with your provider or use the app to see a list of insurance providers we accept.

When you register for your telemedicine appointment, you will be asked to enter your insurance information. You can pay your co-pay or deductible/co-insurance amount with a credit card or your health savings and reimbursement account card.

Why would I use the AdventHealth app?

With online doctor visits, you’ll have access to physicians and nurse practitioners for minor medical concerns anywhere you have internet access in the following states: Florida, Georgia, Illinois, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

If the physician or nurse practitioner determines your needs are outside the scope of care for a video visit, you won’t be charged. We will also assist you with a referral through your primary care physician, if needed.

You’ll need the following information to use telemedicine on the AdventHealth app:

• Policyholder name
• Policyholder date of birth
• Policyholder gender
• Policyholder’s relationship to patient
• Patient’s member number (Please see application for a sample insurance card)

Go to your app store (for android, use Google Play, or for Apple products, use the Apple App Store) and download by searching “AdventHealth.” You’ll be prompted to create an account by entering information about yourself and will be asked to provide a credit card or health savings and reimbursement account card for billing. Your account won’t be billed until after you’re seen and treated.

Note: Each member of your immediate family will need their own account. If your child is under the age of 18, you will fill out the Guarantor section as their guardian.

Anyone in the following states can use the AdventHealth app for online care: Florida, Georgia, Illinois, Kansas, Kentucky, Missouri, North Carolina, Tennessee, Texas and Wisconsin.

How do my children and family use the app?

As the parent and/or guardian, you will have to create a primary account (which you can use for visit requests), and add multiple users. If your dependent is under the age of 18, the legal guardian will need to fill out the guarantor section and be present with the patient during the virtual consult.

Can my dependent(s) use the app if they’re located outside the covered states?

Due to government regulations, we cannot provide treatment to patients outside of the covered states.

You have the option to choose an on-demand appointment or you can schedule an appointment for a time that’s convenient to you.

Once you login to your account and finish filling out information necessary for the appointment, you’ll see a list of providers. You may choose a provider who’s immediately available or wait to see a specific one. Please allow up to two minutes after clicking the join button for the video connection to launch. You will have the option to wait for the provider, or be alerted via a text message, phone call or email.

Yes, telemedicine physicians and nurse practitioners can prescribe non-controlled medication in accordance with state laws when deemed medically necessary. We can only provide a limited supply of long-term medications until you can follow up with your primary care physician. We cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.). Please contact your prescribing provider for these refills.

Does the application automatically show me available pharmacies that are within my insurance network?

No, you'll need to confirm with your insurance carrier prior to a visit to confirm that the selected pharmacy is within your network.

Patient privacy is important to us, and your information is secure. The AdventHealth app uses secure technology, encrypting all communication over the internet. We are compliant with all HIPAA regulations. See our Notice of Privacy Practices.

After your visit is complete, your visit summary will appear on screen. If you're unable to view it at this time, you’ll receive directions on how to access your post-visit summary via secure email to the email account you have on file. This will provide details of your visit, follow up instructions from the provider, prescribed prescriptions and additional information on what to do if your condition doesn’t improve.

Information from your video visit isn’t always sent to your primary care physician, but you can print and save your “visit summary” at any time to share with your primary care after a visit is completed.

Yes, at the discretion of the physician or nurse practitioner. If a note is written, you can see the digital work/school release note on the last page of your visit summary sheet.

Call Call877-746-6516 with any questions you have about billing.

If you see this message, you already have an account under this email address. Please confirm you’ve entered the information correctly. You may need to reset your password if you have forgotten it. If you confirm your information is correct and you still receive this error, please call our support center at Call855-238-8791.

If you see this message, please reboot your WiFi or cell phone connection or transfer to your 3G/4G data service. Some wireless hotspots will block programs like this so it appears the service is unavailable.

A particular provider may not be available or may be engaged with another patient at this time. If the provider has already accepted your request for an video visit, there may be a 4 - 5 minute timeframe to establish the connection once the provider has signed in.

Your browser may initially ask for permission to use your camera and microphone. Make sure you have granted access. If you haven’t, or you still see a black screen, refresh your screen to have another opportunity to share/allow access.

At this time, the AdventHealth app doesn’t support multiple credit cards. If you need to edit your credit card information, click on the Menu icon in the upper left-hand corner. You can edit your payment information under the Payment tab. Delete the existing card first, then you can add your new credit card information.

To ensure a good virtual visit, an upload/download connection speed of 3 Mbps is required. A noticeably better experience will happen with a connection above 5 Mbps.

There are three items to check:

1. Check to see if you’ve given permission to the AdventHealth app to access your camera and microphone.
2. Make sure your audio isn’t muted.
3. Check to see if an external headphone is plugged in and if so, unplug it.

If you’ve forgotten your password, please click here to reset it.

To change your notifications, please click your name in the upper right-hand corner. From here, you’ll see a menu appear. Please click My Account. Go to the Account Information tab to toggle between your notifications to choose via phone, email or SMS (text).

Although we do recommend you use WiFi for the best possible experience, it isn’t required to use our service. As long as your connection is 4G or LTE, then you should be fine. If you do experience connection issues, you can simply switch to audio-only, when connected to a doctor, and your connection will improve.

We currently support Android and iOS enabled devices. This includes tablets, as well as smartphones. For Android devices, you must have Android 4.0.3 or newer to install our app.

For iOS devices, you must have iOS 8 or 9 installed. Additionally, your iPhone must be a model 4S or newer.