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Question: What do I do after receiving a prescription with refills?
Answer:One-time prescriptions and first fills of maintenance medications may be filled at any retail network pharmacy. Any refills, including refills of maintenance medications, need to be filled through AdventHealth's Rx Plus Pharmacy.
CVS Caremark does not support 15-day refills of maintenance medications at a retail network pharmacy after filling an initial 30-day supply. These requests will be denied.
Once your initial 30-day supply for maintenance medication has been filled, please contact AdventHealth’s Rx Plus pharmacy to transfer the prescription to Rx Plus. Failure to do so may result in a gap in your medication supply. -
Question: Will there be a QR code printed for every prescription?
Answer:All prescriptions will have a QR code printed on the pharmacy receipt, but not every prescription will have a medication specific video. If you have any questions on MedsOnCue, email us at [email protected].
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Question: What if I don't have a Smartphone?
Answer:If you do not have a smartphone, AdventHealth Rx Plus Pharmacy is working on adding the library to search for videos using the medication name or NDC number located on your pharmacy receipt. If you wish to have a printed copy of the patient education and drug monograph mailed to you, please email us at [email protected].
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Question: What is the MedsOnCue ‘going green’ initiative?
Answer:MedsOnCue has been favorably reviewed by many state boards of pharmacy executives and is an alternative to printing patient education and drug monographs.
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Question: What is a QR Code?
Answer:QR or Quick Response Codes are a type of two-dimensional barcode that can be read using smartphones (or electronic tablets) and QR scanning app, that link directly to websites, text, emails, phone numbers and more. The QR code on your pharmacy receipt links to the MedsOnCue website.
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Question: How does it work?
Answer:MedsOnCue utilizes QR codes printed on your receipt to deliver on-demand prescription-specific videos. You only need two things- a smartphone or electronic tablet, and a QR scanning app to access the videos and other valuable information. You can download a free QR app if you don’t have one.
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Question: What is MedsOnCue?
Answer:MedsOnCue delivers hundreds of on-demand medication videos, in both English and Spanish, straight to your smartphone and electronic tablets. Other valuable services included Med Guides, written information, drug images and more.
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Question: What’s the difference between a hospitalist and an internist?
Answer:From a medical perspective, hospital medicine falls under the umbrella of internal medicine, and most hospitalists are trained in internal medicine.
However, hospitalists use their internal medicine training in a hospital setting, only treating patients during their stay (treating the condition that hospitalized them).
Internal medicine physicians, also called internists, may work in private practices and outpatient settings, providing long-term, ongoing health care for patients throughout their lives.
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Question: Do hospitalists have different skills than primary care providers?
Answer:Hospitalists and primary care providers are typically both physicians and hold the same medical training and skills, but they practice in different settings (e.g., hospitals vs. doctor’s offices) and the length of care (e.g., short-term vs. lifelong) you receive from each will be different.
A hospitalist will devote all their medical expertise to caring for you during your hospital stay, treating the condition that you were hospitalized for, while a primary care provider will work with you regularly to achieve your health goals over your lifetime.
Because hospitalists only practice medicine within hospitals, they are more familiar with:
- Common hospital-related health conditions
- Common hospital tests and procedures
- The specific infection-control standards and protocols for the hospital
- The specialists and resources available in the hospital
Primary care providers may refer their patients to hospitalists upon admission to the hospital. During their hospital stays, patients are cared for by a hospitalist, and then return to seeing their regular primary care provider after being discharged.
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Question: How do hospitalists improve the care I receive as a hospital patient?
Answer:As an integral part of our hospital care teams alongside nurses and technicians, hospitalists ensure every patient can have an experienced physician guiding their care while they’re in the hospital.
Having a hospitalist caring for you during your stay means that you have a physician who:
- Is close by in case of an emergency
- Can see you more than once a day, if needed
- Will answer your family’s questions, providing clarity and support at every step
- Will expedite your care by following up on tests and adjust your treatment as needed based on test results
- Supports your care transition by contacting your primary care provider to discuss your condition and best next steps after discharge
In these ways and more, hospitalists ensure you receive the highest quality care while you’re in the hospital, so you can continue healing well after you return home.