Committed to Your Care
At AdventHealth Minneola we want to make your stay at our hospital as stress-free as possible. Here are some helpful links to patient resources, hospital information and other services most requested by our patients.
Navigating Your Patient Journey
Our compassionate and knowledgeable staff are here to assist you with any financial or insurance-related questions you may have before, during or after your visit.
When you preregister, you’ll share the information on your legal ID, plus details like your race and ethnicity. We'll also ask you to list your emergency contact and primary care provider.
If you have insurance coverage, you’ll provide the details from your insurance card, as well as some additional details about the policyholder.
You can set up an AdventHealth Account online or by downloading the AdventHealth app. With an account, scheduling appointments, viewing test results, paying bills and connecting with your care team has never been easier. Download the AdventHealth app via the Apple App Store or Google Play Store, or visit us online and opt in for messaging to receive important updates and ensure your appointments run smoothly. Through our app, you can also:
- Access virtual urgent care, 24/7
- Complete your online pre-registration
- eCheck-In for upcoming appointments
- Receive appointment reminders
Before a scheduled service, you have a right to a Good Faith Estimate for the cost of care. This estimate will be based on similar past visits and the information we have available. To make it easy, you can view an example patient letter that you might receive and an example visit estimate document that breaks down how to read it.
AdventHealth attempts to collect payment at time of service for estimated amounts not covered by insurance, which can include co-payment, coinsurance, deductible, or non-covered services. If you are unable to make payment in full either by cash, check, debit card or credit card, there are alternative payment options available to you, including payment plan, financing options, or financial assistance. We encourage patients to confirm with their insurance provider whether services are covered. Should you have any questions about your bill, please contact us at Call855-241-2455 and an AdventHealth representative will be happy to help you.
We're committed to making your billing statement clear and easy to understand. Visit our Understanding Your Bill page to see a diagram of an example bill that explains each piece and how to read it.
With our easy-to-use app, getting care on your terms is simpler than ever. Learn more about downloading the AdventHealth app from the Apple App Store or Google Play Store.
Hospital Amenities and Information
- Chapel and Pastoral Care
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When you or a loved one feels lonely, anxious or nervous during a hospital stay, our pastoral care team can provide spiritual and emotional support. Our chaplains are specially trained, health care professionals who help patients and loved ones cope with spiritual and emotional side effects of illness and injury. These experienced, caring professionals understand and respect all faith traditions and are trained in the following areas of spiritual and emotional support:
- Crisis care
- Empathy therapy
- General emotional and spiritual support
- Grief support
- Pastoral counseling
To contact a chaplain 24/7, simply request that a chaplain be paged from the hospital operator.
- Cafeteria
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Our cafeteria serves breakfast and lunch every day 7:00 am - 2:00 pm.
World-Class Health Care in Minneola
AdventHealth Minneola is located in beautiful Central Florida and has established a reputation as one of the leading health care systems in the United States, specializing as an international treatment center — particularly in the areas of cancer, cardiology, neurology, orthopedics and pediatrics. We are dedicated to ensuring the best and smoothest possible process for our international patients who visit us.
Patient Belongings and Valuables
When visiting AdventHealth Minneola, we recommend limited what you bring to the essential items you need. We are not responsible for any lost items (see consent form). We encourage you to send home any items you brought with you with your family or visitors if you don't need them during your hospital stay.
If a valuable item (that is not an assistive device) cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Clothing
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A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital be sent home with your family or visitors. Near the end of your stay, we suggest having your loved ones bring clothes to you shortly before transitioning from the hospital.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Denture Care
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We know that you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, keeping it in a visible area and being careful to not place it on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Hearing Aids
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We understand that you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your health care team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended and be mindful to not place them on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Eyeglasses and Contact Lenses
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We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your health care team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your glasses and/or contact lenses to be accidentally removed from your room.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
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Please make sure that any assistive devices are sent home with your family or visitors. Please ask your health care team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend that your personal assistive devices be labeled with your name.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
- Medications
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Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any of the medications themselves with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at your bedside.
Please note that per the consent form signed by the patient upon admission, AdventHealth is not responsible for any lost items.
Feel Supported on Our Spiritual Care Hotline
Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at
Call833-258-2414, Monday through Thursday, from 9:30 am to 5:30 pm ET and Friday from 9:30 am to 3 pm. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.
Easy Access to Helpful Resources
We’re here with online tools that make it easier to find care, estimate costs, pay bills and more so that you can focus your energy on what matters most: healing.
Planning Ahead Helps Keep You Whole
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.
