Our Facility Hours and Policies
In response to the coronavirus pandemic, some of our location policies may have changed. Please view the information below for updates on hours, cancellations and more.
- COVID-19 Testing Sites
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AdventHealth Carrollwood performs medical screening exams for all patients who visit our Emergency Room. However, AdventHealth Carrollwood is not a designated COVID-19 testing site. If you come here for a COVID-19 test, your visit will be treated as an Emergency Room visit. For a complete list of COVID-19 testing sites in Hillsborough County, click here. For more information, please call our AdventHealth coronavirus hotline at 877-847-8747 or visit our Coronavirus Resource Hub.
- Visitor Hours and Restrictions
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AdventHealth Carrollwood's COVID-19 Visitation Policies were created with the safety of our patients, our patients’ families and team members in mind. As a trusted community partner, it’s vital we take measures to minimize the risk of infection for our patients while protecting our physicians and team members who are on the frontlines every day. Effective February 14, 2022, we have updated our visitation policy as follows:
Lobby/Visitation Hours and Allowances
- Main Hospital Entrance
- Lobby and Visitation Hours:
- 5:00am to 9:00pm, 7 days a week
- Visitation Guidelines:
- Inpatient Patients: No visitation restrictions at this time for non-COVID-19/non-PUI patients; 2 visitors per day allowed for COVID-19/PUI patients.
- Surgical/Endoscopy/Pre-Admit Testing Patients: Surgery and procedural patients will be permitted 2 visitors at a time in Pre-Op and Phase 2 Recovery until they are admitted to an inpatient room or discharged home.
- Lobby and Visitation Hours:
- Emergency Room
- Lobby and Visitation Hours:
- Open 24/7
- Visitation Guidelines:
- Adult patients: 3 visitors per day allowed for non-COVID-19/non-PUI patients, no maximum per day; 2 visitors per day allowed for both symptomatic and asymptomatic COVID-19/PUI patients.
- Lobby and Visitation Hours:
Mask Use Required
Masks are required to be worn at AdventHealth Carrollwood. Although the CDC has recently released new recommendations for fully vaccinated individuals, these recommendations are not intended for health care settings such as the hospital. We appreciate your cooperation in helping to keep everyone safe.
- The Centers for Disease Control and Prevention’s (CDC) recommendations for use of personal protective equipment (PPE) in a health care setting remains unchanged. This means all visitors at all AdventHealth locations, regardless of their vaccination status, should wear a well-fitting face mask.
- Based on these recommendations and to ensure the safety of all, AdventHealth’s personal protective equipment (PPE) policies remain unchanged and are applied to all facilities.
- AdventHealth’s PPE policies and procedures include universal masking for all team members, medical providers, patients, and visitors, regardless of vaccination status.
- As a reminder, to ensure the safety of all, patients and visitors will always be provided a face mask and asked to wear the mask during their entire stay/visit at AdventHealth facilities.
- All visitors, regardless of their vaccination status, should physically distance from other patients and visitors that are not part of their group and from team members when possible.
- Patients and visitors may wear their own face masks, however face masks with exhalation valves or vents must be covered by another face mask to adhere to safety policies, and neck/face gaiters may not be used in any of our AdventHealth facilities.
- Patients and visitors who refuse to wear a mask will be excluded from visiting and an option for virtual visitation can be provided.
- Main Hospital Entrance
- Volunteer Restrictions
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- Volunteers are allowed on a limited basis
- Facility Tours, Lectures and Events
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- Cancelled until further notice
- Open Entrances
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- Main Entrance
- ER