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Your Healing Is Our Priority

You have a life to live, memories to make and moments to cherish — and we want to help you get back to the life you love in good health. At AdventHealth Bolingbrook, we’re committed to making the most of your time with us. Whether you’re staying with us for a few nights as you recover from an injury or surgery, or are just stopping by for a quick test, we will always put you first.

Here, find helpful resources created with you in mind. And, if you can’t find what you’re looking for, please let us know. A member of your care team will be happy to help answer questions and point you in the right direction.

What to Expect for Your Hospital Stay

When you come to AdventHealth Bolingbrook, you can feel confident that you'll receive the highest level of attention and care possible. We embrace the dignity of each person and family, and we want to make your experience as positive and seamless as possible.

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Communication Assistance

24-Hour Support

To ensure meaningful access to care and care-related services, we offer communication assistance to patients and their guests who have limited English proficiency (LEP) or a disability that results in a communication challenge.

To arrange for services:

  • A staff member can request services before or during your appointment
  • Communication assistance is available in our emergency department

Communication assistance services include:

  • In-person support is available if requested 24 hours before your appointment
  • Telephone support connects you to interpreters in 240+ languages
  • Video services offer real-time interpretation and are always available (this on-demand service provides more than 57 languages, including sign language
  • Written translation is available in more than 200 languages
Medical Interpreters

We can connect you with medical interpreters for multiple languages, including:

  • American Sign Language (ASL)
  • Arabic
  • Bosnian
  • Cantonese
  • French
  • Greek
  • Hindi
  • Italian
  • Mandarin
  • Mongolian
  • Nepali
  • Polish
  • Romanian
  • Russian
  • Serbian
  • Spanish
  • Swahili
  • Ukrainian
  • Urdu
  • Vietnamese

We also offer medical interpreter services for many other languages. Please let us know if you need different services.

Communication Aids

We are committed to providing equal access to patients, family members and companions with disabilities in compliance with the Americans with Disabilities Act (ADA).

To assist you, your family members or your companions who are deaf, hard of hearing, or affected by a speech disability, we offer the following auxiliary aids and services available free of charge:

  • American Sign Language (ASL) or oral interpreters
  • Assistive listening devices
  • Telephone handset amplifiers
  • Text telephones (TTY)
  • Video remote interpreting (VRI)
  • Written materials
  • Other aids and services
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Feel Supported on Our Spiritual Care Hotline

Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.

A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they accept your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time to help avoid any unexpected challenges and fees.