Woman on a Smart Phone having a Virtual Visit with a medical professional.
Schedule a Video Visit

With the AdventHealth App

As this health threat continues to evolve, we’re dedicated to keeping you safe. Schedule a video visit through the AdventHealth app if you’re experiencing coronavirus symptoms or need access to health care from the comfort of your home.  Your doctor will ask questions to determine if you need a physician’s order for coronavirus testing and help you with your medical needs. Remember, to help prevent the spread of the virus, avoid the emergency room at your local hospital except in cases of an emergency.

The app can also help you stay in touch with your care team.  Here’s how:

  • Have urgent care video visits
  • Schedule appointments
  • Message your care team
  • Access health records

Coronavirus Frequently Asked Questions

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What is the novel coronavirus?

Coronaviruses are common throughout the world. The novel coronavirus strain also called COVID-19 was first found in China in December of 2019.

When was the novel coronavirus first detected?

The novel coronavirus strain was first found in late 2019 in Wuhan City in the Hubei Province of China.

What are other forms of coronavirus?

There are multiple strains of coronaviruses that are common around the world, though there are also more severe strains as well. You may be more familiar with previous outbreaks of severe coronaviruses like MERS (MERS-CoV) or SARS (SARS-CoV).

How do you get it?

The virus originally came from a live animal market, but now, the virus spreads from person to person. Read more about the transmission of the novel coronavirus here: https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html.

 

Can it be passed person-to-person?

Yes, the virus spreads mainly from person-to-person. If someone has coronavirus, droplets from their coughs or sneezes can be inhaled by the people around them, and that's how the disease spreads. You can learn more about the person-to-person transmission of coronavirus here: https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html

What are some symptoms of novel coronavirus?

The main coronavirus disease symptoms to know are fever, cough and shortness of breath. Common coronaviruses usually cause mild to moderate upper-respiratory tract illnesses, much like the common cold. Coronaviruses can also sometimes cause illnesses like pneumonia and bronchitis. Most patients with respiratory symptoms do not have coronavirus and likely have a more common illness like the flu. Learn more about coronavirus symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html

I have symptoms. What do I do?

If you feel sick, call your doctor or make a telemedicine appointment. Your doctor can advise you on your best next steps. To help prevent the spread of COVID-19, you should avoid the emergency department at your local hospital except in the event of an emergency.

If you've recently visited an impacted area or been in contact with someone who has, and are showing signs of the infection, we encourage you to speak with a doctor. Call your primary care physician, closest urgent care or make a telemedicine appointment.

Use the AdventHealth app to set up a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

I have symptoms and I'm immunocompromised. What should I do?

If you're immunocompromised (or have other underlying health conditions) and you have coronavirus disease symptoms, please call your primary care physician or schedule an the AdventHealth app appointment as soon as possible, even if your symptoms are mild. Your doctor will be able to evaluate your symptoms and advise you on next steps. Use the AdventHealth app to set up a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

I have symptoms and severe respiratory distress. What should I do?

If you have severe respiratory distress with symptoms that include a fever, cough and shortness of breath, we recommend calling your primary care physician, closest urgent care or making a telemedicine appointment, as soon as possible.

Use the AdventHealth app to schedule a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

I don't have symptoms, but I'm worried because I may have been exposed to the virus. What should I do?

If you don't have any symptoms but are concerned that you might have been exposed to the virus, we recommend monitoring yourself at home. On average, coronavirus symptoms develop within 14 days of exposure to the virus. Call your primary care physician, as they can offer care personalized to your specific case.

Use the AdventHealth app to schedule a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

Who tests for coronavirus?

The CDC has developed an rRT-PCR test to diagnose coronavirus. The CDC has distributed this diagnostic test to state and local public health labs in 50 American states. In addition to CDC, many public health laboratories are now testing for the coronavirus.

However, your doctor or hospital may not have these diagnostic tests yet. Your physician may evaluate your symptoms and advise you on best next steps. Your doctor will also perform additional tests, as appropriate, to rule out other potential illnesses such as the flu or mononucleosis. Currently, all tests that are available are sent to the CDC and your local Department of Health.

Read more about coronavirus testing: https://www.adventhealth.com/coronavirus-resource-hub/blog/coronavirus-testing-your-questions-answered

How is it treated?

Right now, there's no specific treatment for coronavirus. People who have the disease can receive supportive medical care from their doctors to help relieve symptoms. Read more about what to do if you're sick: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

Is there a vaccine?

At this time, there's no vaccine to protect against coronavirus. The best way to prevent infection is to avoid being exposed to the virus, as much as you can. Please wash your hands frequently (for 20 seconds each time), avoid touching your face and cover your coughs and sneezes with a tissue and throw the tissue away.

Am I at risk?

Your level of risk depends on several factors, like if there is a coronavirus outbreak where you live or where you've traveled recently. You may be at higher risk if you've had close contact with anyone who lives in or has traveled to affected areas, or is sick with coronavirus.

Older adults (ages 65 and up) and people who have chronic health conditions like heart or lung disease, severe obesity, cancer or HIV are also at a greater risk of getting severely ill from coronavirus. The CDC has also said that people of any age who have underlying medical conditions have an increased risk of getting severely ill from coronavirus.

Your local Department of Health can provide more information about your area's level of risk. However, whether or not you're in an impacted area, you can take measures to minimize the spread of the virus, such as routine hand-washing and staying home if you're sick.

How can I protect myself?

There are a few things you can do to minimize risk to yourself and help protect others. First, wash your hands thoroughly and often (for 20 seconds each time) and avoid touching your eyes, mouth and nose. If you are sick, we recommend that you stay home and avoid close contact with other people (stay 6 feet away) to minimize the risk of infecting those around you. Read the CDC's steps to protect yourself and others: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

Should I be concerned if my loved ones or I have recently traveled to an impacted area?

You may have a higher risk of getting sick if your loved one has been exposed to coronavirus. If you or a loved one have recently visited an impacted area and are experiencing symptoms of coronavirus, we encourage you to first stay at home, and second, speak with a doctor. The best way to do this is to call your primary care physician, closest urgent care or make a telemedicine appointment.

Use the AdventHealth app to set up a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

I had a trip planned. What do I do?

At this time, we recommend reassessing your upcoming trip. We strongly recommend limiting all travel (domestic and international) and staying home as much as possible. Read more guidance from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

What are you doing to prepare for patients who may have the virus?

Our team takes situations like these very seriously and has been trained to properly address any potential cases of the novel coronavirus. We have a robust infection prevention program and policies that ensure patients, team members and the greater community are safeguarded. Our hospitals and outpatient locations — including Centra Care and AdventHealth Medical Group practices — are prepared should we treat a patient with coronavirus.

Do you have enough supplies to take care of patients?

The safety of our patients, their loved ones and our team members is our top priority. We've been working with our vendors and internal teams to ensure we have adequate supplies such as masks, protective equipment for team members, wipes and hand sanitizers.

Is it still safe to come to the hospital as a visitor?

The care and safety of our patients and team members are our number one priority. Please know we've taken the appropriate steps to address and prevent the exposure of the virus to anyone who may need our facilities for emergent or scheduled treatments.

For Parents: What Should You Know

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  • A pregnant mom and her daughter in the kitchen.

    I'm pregnant. 

    Currently, the CDC says that pregnant women aren't at an increased risk of getting coronavirus. The CDC recommends that pregnant women should be monitored for symptoms during this time. However, we do know that pregnant women experience immunologic and physiologic changes which may make them more susceptible to viral respiratory infections like coronavirus. With this in mind, pregnant women should take preventive actions like washing hands often and avoiding people who are sick in order to avoid infection.

    For updates on coronavirus and pregnant women, you can count on the CDC: https://www.cdc.gov/coronavirus/2019-ncov/prepare/pregnancy-breastfeeding.html

  • Woman breastfeeding her child

    I'm breastfeeding. 

    At this time, we don't know yet whether a mother who has coronavirus disease can pass it to her baby through breast milk. If you have symptoms of coronavirus and believe you and your baby may be at risk, the CDC says that your decision to stop or continue breastfeeding should be made between you and your doctor. Call your primary care physician or make a telemedicine appointment.

  • A mother kisses her newborn infant.

    I have a new baby. 

    Thankfully, the CDC says that there's no evidence that confirms that babies and children are more susceptible to coronavirus. If you have symptoms of coronavirus and believe you and your baby may be at risk, we encourage you to speak with a doctor. The best way to do this is to call your primary care physician, closest urgent care or make a telemedicine appointment.

  • A father playfully tackles his son as they play football outside.

    I have young children. 

    There is no evidence that children are more susceptible to this illness and, in fact, research of similar viruses has found that infection among children is relatively uncommon. Like adults, children should take preventive actions to avoid infection, such as washing hands and using hand sanitizer.

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Free eCare will be available for Floridians next week with the AdventHealth app.

Coronavirus Videos to Keep Your Family Safe

We know this is a stressful time and you want to know what you can do to protect yourself and your family. That’s why we’ve created these informative videos to highlight health safety and preparedness steps you can take right now in response to coronavirus concerns.

Other Available Resources

For the most timely and up-to-date information on the novel coronavirus, use the following resources:

Centers for Disease Control and Prevention

World Health Organization

U.S. Department of Health and Human Services

State Department of Health