Woman on a Smart Phone having a Virtual Visit with a medical professional.
Schedule an Online Doctor Video Visit

With the AdventHealth App

As we continue to face the challenge of COVID-19, we’re dedicated to keeping you safe. If you're experiencing symptoms of coronavirus or other illness, schedule an online visit through the   AdventHealth app to consult face-to-face, in real time, with a real provider. Your medical professional will ask questions to determine if you need a physician’s order for coronavirus testing, and help you with other medical needs. Remember, to help prevent the spread of the virus, avoid the emergency room at your local hospital except in cases of emergency.
With the AdventHealth app, you can also:

  • Schedule appointments
  • Message your care team
  • Access your (and your family's) health records

Coronavirus Frequently Asked Questions

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What is the novel coronavirus?

Coronaviruses are common throughout the world. The novel coronavirus strain also called COVID-19 was first found in China in December of 2019.

When was the novel coronavirus first detected?

A lot of people want to know "how did coronavirus start?" The novel coronavirus strain was first found in late 2019 in Wuhan City in the Hubei Province of China.

What are other forms of coronavirus?

There are multiple strains of coronaviruses that are common around the world, though there are also more severe strains as well. You may be more familiar with previous outbreaks of severe coronaviruses like MERS (MERS-CoV) or SARS (SARS-CoV).

How dangerous is coronavirus?

Most people who get sick from coronavirus experience mild symptoms, do not develop severe illness and can recover from home. The most common symptoms to watch for are fever, cough and difficulty breathing. Sometimes, severe respiratory issues develop. Overall, though, coronavirus is generally mild, and about 80% of people who get it recover without significant medical intervention, according to the World Health Organization (WHO).

How does coronavirus spread?

The virus originally came from a live animal market, but now, the virus spreads from person to person. Read more about the transmission of the novel coronavirus here: https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html.


Can it be passed person-to-person?

Yes, the virus spreads mainly from person-to-person. If someone has coronavirus, droplets from their coughs or sneezes can be inhaled by the people around them, and that's how the disease spreads. Coronavirus is not airborne, but does spread through droplets. Droplets are different from airborne spread because droplets fall to the ground after a few feet, whereas airborne germs are spread through the air. You can learn more about the person-to-person transmission of coronavirus here: https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html

What are some symptoms of novel coronavirus?

The Centers for Disease Control and Prevention (CDC) state that COVID-19 symptoms include fever, cough and shortness of breath. They also list that other symptoms can include fatigue, chills, muscle pain and body aches, headache, sore throat, new loss of taste or smell, nausea and vomiting, congestion or runny nose and diarrhea. Coronaviruses can also sometimes cause illnesses like pneumonia and bronchitis. Learn more about coronavirus symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html

I have symptoms. What do I do?

If you feel sick, call your doctor or make a telemedicine appointment. Your doctor can advise you on your best next steps. Use the AdventHealth app to set up a video visit with your doctor: https://www.adventhealth.com/virtual-care

I have symptoms and I'm immunocompromised. What should I do?

If you're immunocompromised (or have other underlying health conditions) and you have COVID-19 symptoms, please call your primary care physician or schedule an AdventHealth app appointment as soon as possible, even if your symptoms are mild. Your doctor will be able to evaluate your symptoms and advise you on next steps. Use the AdventHealth app to set up a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

I have symptoms and severe respiratory distress. What should I do?

If you have severe respiratory distress with symptoms that include fever, cough and shortness of breath, go to the ER for immediate care.

I don't have symptoms, but I'm worried because I may have been exposed to the virus. What should I do?

If you don't have any symptoms but are concerned that you might have been exposed to the virus, we recommend monitoring yourself at home. On average, coronavirus symptoms develop within 14 days of exposure to the virus. Call your primary care physician, as they can offer care personalized to your specific case.

Use the AdventHealth app to schedule a video visit with your doctor: https://www.adventhealth.com/coronavirus-resource-hub/blog/adventhealth-app-makes-it-easy-access-virtual-care

Who tests for coronavirus?

Many public health laboratories are now testing for coronavirus. If you believe you're experiencing symptoms of the virus, please give your physician a call as soon as possible. He or she may evaluate your symptoms and advise you on best next steps. Your doctor may also perform additional tests, as appropriate, to rule out other potential illnesses such as the flu or mononucleosis.

How do I get tested for coronavirus?

As a first line of defense, your doctor can evaluate your symptoms. Physicians will also perform additional tests, as appropriate, to rule out other potential illnesses such as the flu or mononucleosis.

Can I go to the ER for a coronavirus test?

Unless you are experiencing severe respiratory distress, such as shortness of breath or chest pain, please do not go to the ER for a coronavirus test. It’s not possible to order your own coronavirus test or go to a hospital or urgent care and request one.

Instead, first contact your health care provider or the local Department of Health if you believe you are at risk for coronavirus (COVID-19). Health care officials will direct you to the appropriate place for care. In order to avoid the spread of coronavirus, you should avoid the emergency room at your local hospital except in cases of an emergency.

Does coronavirus live on surfaces?

The World Health Organization (WHO) says this strain of coronavirus (COVID-19) seems to behave like other coronaviruses. The Centers for Disease Control and Prevention (CDC) says that coronavirus may survive on surfaces for several hours or days. The CDC recommends regularly disinfecting high-touch surfaces in your home (like doorknobs and light switches) and washing your hands with soap and water often to stay safe and healthy. Learn more about cleaning and disinfecting from the CDC here: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cleaning-disinfection.html

How is it treated?

Right now, there's no specific treatment for coronavirus. People who have the disease can receive supportive medical care from their doctors to help relieve symptoms. Read more about what to do if you're sick: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html

Is there a vaccine for coronavirus?

At this time, there's no vaccine to protect against coronavirus. And unfortunately, the answer to "is there a cure for coronavirus?" is no, at this time. The best way to prevent infection is to avoid being exposed to the virus, as much as you can. Please wash your hands frequently (for 20 seconds each time), avoid touching your face, wear a face covering and cover your coughs and sneezes with a tissue and throw the tissue away. Learn more about how a vaccine for coronavirus will be made: https://www.adventhealth.com/coronavirus-resource-hub/blog/how-a-vaccine-coronavirus-will-be-made

How can I protect myself?

There are a few things you can do to minimize risk to yourself and help protect others. When you’re in public, always wear your face mask and stay 6 feet away from other people. In public and at home, wash your hands thoroughly and often, and avoid touching your eyes, mouth and nose. Disinfect high-touch surfaces in your home frequently, too. If you’re sick, call or video visit with your doctor, stay home and avoid close contact with other people. Read the CDC's steps to protect yourself and others: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

What are you doing to prepare for patients who may have the virus?

When you need medical care, you can count on every AdventHealth facility to keep you protected. All of our practices, hospitals, ERs and facilities are temperature checking and asking screening questions upon arrival and caring for anyone with COVID-19 symptoms in a separate area. All staff, visitors and guests are required to wear a mask, we have social distancing measures in our waiting areas and our facilities are cleaned and disinfected around the clock.

Do you have enough supplies to take care of patients?

Yes, our facilities have sufficient supplies of personal protective equipment (PPE) for every team member.

For Parents: What Should You Know

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  • A pregnant mom and her daughter in the kitchen.

    I'm pregnant. 

    According to the latest reports from the Centers for Disease Control and Prevention (CDC), pregnant women may face an increased risk of severe illness from COVID-19 compared to people who aren’t pregnant. With this in mind, if you’re pregnant, don’t skip your prenatal care appointments, take precautions when interacting with other people and talk with your health care provider about how to best stay safe.

  • Woman breastfeeding her child

    I'm breastfeeding. 

    While more data is needed, the CDC says that spreading the virus to babies through breast milk is not likely. The CDC recommends wearing a face mask while breastfeeding and pumping if you have coronavirus symptoms and washing your hands before and after. Your decision to stop or continue breastfeeding should be made between you and your doctor. Call your primary care physician or make a telemedicine appointment.

  • A mother kisses her newborn infant.

    I have a new baby. 

    The CDC says that infants under 1 year old and babies who have underlying medical conditions may face a higher risk of severe illness from COVID-19. However, the CDC emphasizes that more data is needed, and most cases of COVID-19 are among adults. If you have concerns, we encourage you to reach out to your pediatrician, as they can answer your questions, ease your mind and guide you in your new baby’s care.

  • A father playfully tackles his son as they play football outside.

    I have young children. 

    While kids can get COVID-19, it’s not as common as adults getting COVID-19, the CDC says. Kids who have COVID-19 typically have less severe symptoms, like cold-like symptoms, fever, runny nose and cough. Make sure your child wears their face mask in public if they’re older than 2, and practices frequent hand-washing. If you’re concerned about COVID-19 symptoms in your child, we encourage you to call or video visit with your pediatrician.

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Your Coronavirus Mental Health Resources

Your mental health matters every day. But right now, you may need a little more TLC mentally and emotionally — and that’s OK. Whatever support looks like for you, we hope these resources help you feel a little more at ease.

Other Available Resources

For the most timely and up-to-date information on the novel coronavirus, use the following resources:

Centers for Disease Control and Prevention

World Health Organization

U.S. Department of Health and Human Services

State Department of Health