AdventHealth CastCare℠ is an HMO option through Disney that helps you bring your whole health into focus with a network of care that includes more than 4,000 physicians, all the AdventHealth hospitals, urgent care centers, sports medicine and rehab centers, imaging centers and labs focused on keeping you healthy across Central Florida — including the largest care network in Polk County.
We're honored to help you feel whole year after year. The annual fall enrollment period is open during October 2023. To find the latest information on your Disney Benefits and choose AdventHealth CastCare℠ as your 2024 health care provider, visit your Disney Benefits Portal.
AdventHealth CastCare℠ Testimonial: Michael’s Story
When Walt Disney World Cast Member Michael Thompson received an unexpected colon cancer diagnosis, whole health coordinator Katie Thomas stepped in to help. Our care coordinators help AdventHealth CastCare℠ members navigate their care, working with our multidisciplinary teams at AdventHealth to get questions answered and hurdles removed. That way, you can focus on your health and get back to feeling whole. Learn more and get started at AdventHealth.com/Cast-Care.
Jordan Vega noticed he had increased anxiety after recovering from COVID-19. Thinking he was having a heart attack, he went to the ER, where he was diagnosed with panic attacks. Following his ER visit, he was contacted by an AdventHealth CastCare℠ whole health coordinator who helped him find a therapist and psychologist. She kept tabs on him as he regained his life and learned to manage his anxiety. Thanks to the guidance and help from the care coordinators, he could get back to the life he loves. To learn more about our program, visit AdventHealth.com/Cast-Care.
With AdventHealth CastCare℠, you won’t have to manage your health care alone. From concierge specialists fully dedicated to Disney CastCare members to whole health coordinators and AdventHealth physicians, you’ll have an entire team in your corner to help you feel whole. Learn more and get started at AdventHealth.com/Cast-Care.
Features and Benefits That Help You Feel Whole
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AdventHealth on Demand brings easy-to-access care options to you to ensure you are well-covered and well-cared for as an AdventHealth CastCare℠ member.
As an AdventHealth CastCare℠ member, you receive expert award-winning AdventHealth services where and when they fit your schedule, from primary care doctor visits to urgent care needs, everywhere you are.
In your home
On your phone or tablet
At one of our convenient locations
Health Management Team
Our expert nurses work with you and your primary care physician to ensure you are on the best path to a happy, whole life. Our care managers will:
Help you develop your personalized care plan to make managing your health easier
Support you in managing your chronic conditions, such as diabetes or asthma, by connecting you with tools, education and resources to help you improve your health
Work with a nurse provider to assist you in setting goals to better manage your medications, lose weight, stop smoking or develop an exercise plan
Member Experience Center
Our team of experts is ready to help guide you along your health care journey.
If you have questions about the AdventHealth Physician Network, contact the Member Experience Center exclusively for Disney employees and Cast Members.
You’re just a phone call or online chat away from the answers you need:
Coordinate your health care needs across the AdventHealth Physician Network with your Primary Care Physician and other doctors as appropriate.
Find the right AdventHealth Physician Network Primary Care Physician and other specialists as needed.
Schedule or request appointments with AdventHealth Physician Network doctors.
Call Call855-747-7476 to speak with a representative or chat online with the Member Experience Team at account.adventhealth.com.
Video Visit
AdventHealth Physician Network's telehealth solution allows you to have a virtual, urgent care visit with a doctor online from your phone or tablet, wherever you are, available 24/7, with a $0 copay.
Conjunctivitis/pink eye
Coughs, colds, bronchitis and flu
Lower back pain
Seasonal allergies
Sinus and upper respiratory infections
Skin conditions
Urinary tract infections
Access video visit through the AdventHealth app or download here:
When it comes to your health care, you want to know you’ve chosen the right place. AdventHealth Orlando is the only hospital that has been ranked number one in Greater Orlando for the last 12 years in a row by U.S. News & World Report, which has also named us best in Orlando for digestive care, cancer, diabetes, women’s care, neurosurgery and orthopedics.
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Orlando’s #1 Hospital
AdventHealth Orlando is recognized as the #1 hospital in Greater Orlando by U.S. News & World Report.
National Leader in Newborn Care
For the 4th time, AdventHealth for Children is recognized by U.S. News & World Report as the best children’s hospital for newborn care in Florida.
Leapfrog Hospital Safety Grade A
AdventHealth Orlando is recognized as one of America’s highest-rated hospitals for patient safety by The Leapfrog Group.
5-Star Rated
The Highest Ranked 5-Star Care by Centers for Medicare and Medicaid
Disney Benefits by Your Side
The best place to find the latest information on your Disney Benefits. Please make sure your address, phone number, and email are current so that you can stay connected.
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