Health Care

Know Where to Go

Female health care professional walking down hospital hallway

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When health issues suddenly arise, Disney Cast Members and Employees should remember they are connected to a convenient, comprehensive network that can care for them, no matter the time of day or the severity of the illness.

So who do you call? The answer depends on the type and severity of your or your loved ones' condition.

  • Call your primary care provider’s office 24 hours a day for trusted advice, recommended home care, and appointments during office hours if needed.
  • If directed by your primary care provider, after-hours care is available at one of Florida Hospital Physician Network’s affiliated urgent care clinics or through our eCare app.
  • The emergency room is for serious or life-threatening emergencies, and is not the most convenient place for chronic conditions.
  • Call 911 for conditions that threaten life or limb.

YOUR DOCTOR (aka Primary Care Physician)

Your regular PCP should be your first point of-contact for non-emergency acute illnesses, 24 hours a day. Your doctor knows you and your health history and can provide the most personalized care available.

Home Care

Your PCP will likely be able to give you advice over the phone. This may include symptom treatment, home measures, and reassurance. Care and rest at home — with advice from your PCP — is often the best course for many minor illnesses and injuries.

Office Visit

If your doctor decides you need to be seen, you may be given an appointment in the office on the same day or the next day. If necessary, your PCP will direct you to the best location for more immediate care.

Visit your doctor for you chronic condition, acute illnesses and visits such as:

  • Routine health exams/ Yearly check-ups
  • Health screenings
  • Colds, flu, and sore throats
  • Minor injuries
  • Aches, and pains
  • Follow up visits


If your condition is non-severe, eCare is an excellent option that is available to you through your smart phone or tablet 7 days a week. Diagnosis, treatment recommendations, follow up, and prescriptions for minor ailments are available from a Centra Care urgent care provider for a low $10 copay.

Download eCare on Apple App Store or Google Play.

Use eCare App for illnesses such as:

  • Flu, common colds or coughs
  • Seasonal Allergies
  • Skin conditions
  • Urinary Tract Infections (UTIs)
  • Sinus and upper respiratory infections
  • Other minor ailments


When you have been directed to an urgent care clinic by your PCP – or when you cannot reach your healthcare provider and you feel you cannot wait for treatment — conveniently-located and affordable healthcare is available at Florida Hospital Physician Network urgent care centers. Most urgent care clinics are not 24 hours and do not keep patients overnight, but are a good alternative for non-severe injuries and illnesses. Board-certified physicians are on-site at each location 7 days a week, providing care for both children and adults.

Compared to an emergency room visit, urgent care is less expensive — not just for out-of-pocket expenses, but overall costs. And wait times are usually not as long. After being advised by your PCP, and in the absence of severe symptoms, consider visiting one of our urgent care locations instead of the emergency room.

An appointment is never needed, though reservations are available online.

Go to Urgent Care if you experience:

  • Infections—sore throats, cold, bronchitis, pneumonia, earache, flu
  • Gastroenterological conditions— food poisoning, vomiting, diarrhea
  • Asthma/Allergies—seasonal allergies, hives, diarrhea
  • Orthopedic issues—arthritis, tendonitis, gout, sprains, contusions
  • Skin conditions—rashes, poison ivy, eczema, shingles
  • Other—elevated blood pressure, lacerations (on-site stitches), and sports physicals


When you have a very serious or life-threatening injury or illness, the ER is the place to go. The ER is not for chronic problems or minor conditions since if you have a non-emergency condition your wait times and costs may be higher than other alternatives.

If you decide you need to go to the ER, please try to notify your regular healthcare provider so your care can be coordinated with the ER physician.

Go to the ER or call 911 if you experience:

  • Difficulty breathing or shortness of breath
  • Chest or upper abdominal pain or pressure
  • Fainting, sudden dizziness, or weakness on one side of your body or face
  • Changes in vision
  • Confusion or changes in mental function, such as unexplained drowsiness or disorientation
  • Any sudden or severe pain, or uncontrolled bleeding •Severe or persistent vomiting or diarrhea
  • Coughing or vomiting blood, or bright red blood in bowel movements
  • Difficulty speaking, slurred speech, or sudden severe headache
  • Poisoning
  • Severe or worsening reaction to an insect bite or sting, or to medication, especially if breathing becomes difficult
  • Severe injuries such as broken bones and head injuries, or injuries occurring from an accident or fall, such as intense back or neck pain, fractures and dislocations of bones, deep cuts, or severe burns
  • Suicidal feelings
  • Signs of meningitis in adults—severe headaches, neck/joint pain and stiffness, vomiting, high temperature, and sensitivity to light
  • Seizures lasting longer than five minutes or new onset seizures

As the saying goes, “No one knows you like your family doctor.” He or she knows your medical history, current medications, blood pressure, blood tests, previous illnesses – and has them right there on file. Your doctor knows if you’ve had a bad reaction to a particular antibiotic, can talk about issues affecting your life and health, and can review your latest medical test results with you.

Your doctor is your gateway to the most appropriate type of care for most medical situations. He or she will either schedule an appointment or direct you to a specialist, hospital or the type of care that’s most appropriate. If you don’t have a personal physician yet, Contact the Member Experience Center. With one call, we can help get you connected to a you a personal Primary Care Physician and get you scheduled right away. Call Call855-747-7476 today!

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