AdventHealth Care Advocacy

Personal Support for Your Whole Health Journey

When you have questions about your care, having a trusted ally makes it easier to get answers. You shouldn’t have to figure it out alone — and with Care Advocacy, you don’t have to.

Available to you at no cost, our online chat service is provided in English and Spanish by dedicated team members who offer compassionate, one-on-one assistance.

Care Advocates are here to:

  • Support clinical needs
  • Help with medication refills
  • Schedule appointments
  • Connect you with helpful resources

Because the peace of mind that comes from real, personalized support can get you one step closer to feeling whole.

Connect With Care Advocacy Chat

Care Support, Made Simple

Care Advocates can:

  • Find providers and assist with scheduling appointments
  • Assist with medication refills and prescription questions
  • Answer questions about your care and AdventHealth services and specialists near you
  • Offer chat-based services through AdventHealth.com or on your AdventHealth app
  • Support the next options for your care

Patient Testimonials

It truly is a game changer. No more calls and waiting on hold … they make all the difference in the world.

Patient Testimonials

It’s scary to be alone and managing a health problem, they make you feel like they are right there with you.

Patient Testimonials

Y'all are the reason why I stay. I have never been taken care as well as I do with you guys.

Patient Testimonials

Care Advocacy has made my life more easy, calm. Less worrying, less anxiety.

Patient Testimonials

This chat function is better than any other chat function out there … I’m very satisfied with the level of concern, empathy, and friendliness of the staff.

Care Advocacy FAQs

  • What is a Care Advocate?

    A Care Advocate is an AdventHealth team member who is available free of charge to guide you through your healthcare journey. From answering questions to finding locations and providers, assisting with appointment scheduling and handling medication refills, our Care Advocates are here to help.

  • How does Care Advocacy work?

    AdventHealth Care Advocacy is an online chat-based service available through the AdventHealth app, your AdventHealth Account or AdventHealth.com.

  • What can a Care Advocate do?

    Care Advocates can help you find a provider or location, provide status updates on your patient portal messages and information within the electronic medical record system, and connect you with other AdventHealth services.

    When logged in to your AdventHealth Account, Care Advocacy can help you reschedule an appointment, locate a specialist and request a referral, support with medication refills, answer questions about your care and more.

  • Can I call or email my Care Advocate?

    The Care Advocacy team is available through online chat within the AdventHealth app and AdventHealth.com. If you are seeking a phone number or are not sure who to call, Care Advocacy can help you locate the correct team and contact information.

  • How is my information protected?

    Your information and messages are secure and private. Learn more about our AdventHealth website’s online service privacy and the Health Insurance Portability and Accountability Act (HIPAA).

  • What languages are available to chat?

    The AdventHealth Care Advocacy service is available in English and Spanish.

  • Is Care Advocacy free?

    Yes. Care Advocacy is a complimentary service offered by AdventHealth to help you find services, schedule appointments and navigate your healthcare.

Take Health Into
Your Own Hands

Do more than ever before in one handy download.

  • View Lab Results
  • Pay Bills
  • Message Your Care Team
  • Schedule Appointments
  • 24/7 Virtual Urgent Care
  • Access Health Records with MyChart

Log in to your AdventHealth Account

Get help on your AdventHealth Account

A woman wrapped in a blanket, using her phone while sitting on a couch.