Your Care, Your Way
At AdventHealth, we believe your health journey should feel simple, supportive, and centered on you, the whole you. This page is your guide to finding care, understanding your benefits and making the most of the resources available — because when you feel your best, you can give your best.
Find Care When You Need It
Life doesn’t wait — and neither should your care. Whether you need a quick check-up, a specialist or virtual support, we’ve made it easy to connect with the right care at the right time.
- In-Network Providers: Save money and simplify your experience by choosing providers in our network.
- Telehealth & Virtual Visits: Get care from the comfort of home — perfect for busy schedules or minor concerns.
- Urgent vs. Emergency Care: Not sure where to go? We’ll help you decide so you get the right care without unnecessary costs.
Life Happens — We’re Here to Help
Each year during Open Enrollment, you'll have the opportunity to review and make changes to your benefits. But life doesn't always wait for Open Enrollment. Certain life changes — such as getting married, having a baby or losing other coverage — are called qualifying life events (QLEs) and may allow you to update your benefits outside of the open enrollment period.
Here's what you need to know:
- If you experience a qualifying life event, you may be eligible to update your benefits to reflect your new situation.
- Most qualifying life events must be reported within 30 days of the event.
- If you or one of your dependents becomes eligible for a government-sponsored health plan (such as Medicare, Medicaid, KidCare or TRICARE), you have 60 days to notify AdventHealth and remove that coverage, if applicable.
- Your benefit changes generally become effective as of the qualifying life event or another plan-defined effective date. Because there may be a delay between the event, your request and the enrollment being processed, claims incurred during that period may be reprocessed or reimbursed, if applicable.
- Visit the Qualifying Life Events article in Workday to learn which life events qualify, when changes must be reported, what documentation is required and how to update your benefits.
Tip: Keeping your benefits up to date ensures you and your loved ones have the coverage you need — because life doesn’t wait, and neither should your benefits.
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Had a Qualifying Life Event?
If you experience a qualifying life event, you'll need to submit your request within 30 days (60 days for certain government-sponsored coverage changes).
Your benefit changes are generally effective as of the date of your qualifying life event. If claims are incurred before your request is processed, they may be reprocessed or reimbursed, if applicable.
Adding new dependents?
We'll verify their eligibility to ensure they're enrolled correctly. It's a quick and easy process that helps ensure your loved ones receive the coverage they're eligible for. -
Update Your Personal Information
Make sure your personal details are current too! If you need to update your home address, phone number or other personal information, you can do it quickly in Workday.
Here’s how:
- Log in to Workday.
- Click on your profile icon in the upper-right corner.
- Go to Contact > Edit > Change My Home Contact Information.
- Save your changes — it's that easy!
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Update Your Beneficiaries
Keeping your beneficiaries up to date helps ensure your benefits go to the people you choose.
Update your beneficiaries:
Why it matters: Keeping your beneficiary information current ensures your benefits go exactly where you intend — because your loved ones deserve peace of mind.
Manage Your Benefits & Connect to Care
With the Aetna Health℠ app and your Aetna® member website, everything you need is right at your fingertips.
Here’s what you can do:
- Manage your plan and ID card
- Track your spending and deductibles
- Pay claims and review costs
- Find trusted, in-network providers
- Estimate costs before you book care
Getting started is easy:
Create your account online — or text GETAPP to 90156 for a link to download the Aetna Health app. (Message and data rates may apply.)
This site summarizes the programs and benefits available to team members and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. AdventHealth reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.
