Search Questions & Answers
-
Question: How do I fill a new prescription with AdventHealth's Rx Plus Pharmacy?
Answer:You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:
Through Your Doctor’s Office
Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling Call866-943-4535 or faxing Call407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy.
Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.
By Mail
You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:
AdventHealth Rx Plus Pharmacy
582 Monroe Road, Suite 1412A
Sanford, FL 32771 -
Question: How are my prescriptions delivered?
Answer:We send most prescriptions through the mail. The post office asks that we allow 10 business days for mail to be delivered, even to local areas. We are unable to resend any medications until this time has passed.
If you do not receive your package after 10 business days, we will send you an additional 30-day supply with no copay.
We ship all coolers by FedEx. You will receive an email notification the day your medication is shipped with tracking information. Please make sure Rx Plus Pharmacy has your preferred email address on file. Double-check your junk email to ensure you receive our notifications.
You can request that your prescription is sent via FedEx for an additional charge ($15 or $30 for overnight delivery). This does not guarantee your prescription will go to the top of the line. All prescriptions are filled in the order they are received.
Please notify us immediately with new contact information, including your address or email.
-
Question: Can I request a specific manufacturer of medicine?
Answer:We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.
-
Question: Why should I ask for a 90-day prescription?
Answer:
A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.
-
Question: What laws protect my health and privacy?
Answer:AdventHealth Rx Plus Pharmacy follows several laws to ensure we safely and confidentially fill your prescription. These include, but are not limited to, the following regulations.
Faxed Prescriptions
We can only accept faxed prescriptions from your physician’s office with a cover sheet.
We cannot accept faxed prescriptions for certain types of medicine, including narcotics. The original written prescription must be mailed to us.
Valid Dates
Prescriptions are only valid for one year from the date the prescription was written by the physician, even if there are refills remaining.
Prescriptions for narcotics are only valid for six months from the date the prescription was written, even if there are refills remaining.
Returned Medication
Medications cannot be returned to the pharmacy unless the entire package has not been opened.
Generic Medication
In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.
If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.
-
Question: Prescription Plan Design
Answer:Your prescription plan does include a few requirements to ensure you receive the appropriate prescriptions safely and at the best cost.
Generic Medication
A penalty may be applied if your physician chooses for you to receive a brand-name drug when a generic is available. Generic medications should be considered the first-line approach in therapy.
Using Local Pharmacies
You can fill your first 30-day prescription at your local pharmacy. After this time, you must use Rx Plus for refills. Otherwise, your fill will be denied at the local pharmacy.
Controlled Substances
Controlled substances and Schedule II (CII) medications can be filled at the local pharmacy for up to a 90-day supply and are not required to go through Rx Plus Pharmacy.
-
Question: Having Technical Issues?
Answer:If you are running into issues with your browser, click here for instructions on how to clear your internet cache. If you continue to have issues, please contact Rx Plus Pharmacy via email at [email protected] or via phone at Call1-866-943-4535.
-
Question: What does a hospitalist do?
Answer:Hospitalists provide general medical care to patients during their stay, and then patients follow up with their primary care physician or local specialist after they’ve been discharged.
AdventHealth hospitalists are highly trained and certified physicians providing care in a hospital setting to patients with various acute and chronic conditions. They oversee a patient’s care while they’re in the hospital, from diagnosis to treatment, and can connect with the patient’s primary care provider before or after discharge to advise on the patient’s continued care.
Overall, a hospitalist’s focus is on patient care and teaching, research and leadership related to hospital medicine.
-
Question: How do hospitalists improve the care I receive as a hospital patient?
Answer:As an integral part of our hospital care teams alongside nurses and technicians, hospitalists ensure every patient can have an experienced physician guiding their care while they’re in the hospital.
Having a hospitalist caring for you during your stay means that you have a physician who:
- Is close by in case of an emergency
- Can see you more than once a day, if needed
- Will answer your family’s questions, providing clarity and support at every step
- Will expedite your care by following up on tests and adjust your treatment as needed based on test results
- Supports your care transition by contacting your primary care provider to discuss your condition and best next steps after discharge
In these ways and more, hospitalists ensure you receive the highest quality care while you’re in the hospital, so you can continue healing well after you return home.
-
Question: Do hospitalists have different skills than primary care providers?
Answer:Hospitalists and primary care providers are typically both physicians and hold the same medical training and skills, but they practice in different settings (e.g., hospitals vs. doctor’s offices) and the length of care (e.g., short-term vs. lifelong) you receive from each will be different.
A hospitalist will devote all their medical expertise to caring for you during your hospital stay, treating the condition that you were hospitalized for, while a primary care provider will work with you regularly to achieve your health goals over your lifetime.
Because hospitalists only practice medicine within hospitals, they are more familiar with:
- Common hospital-related health conditions
- Common hospital tests and procedures
- The specific infection-control standards and protocols for the hospital
- The specialists and resources available in the hospital
Primary care providers may refer their patients to hospitalists upon admission to the hospital. During their hospital stays, patients are cared for by a hospitalist, and then return to seeing their regular primary care provider after being discharged.